Restoring Independence with a Residential Pool Lift: Kim's Story
For many homeowners, a swimming pool is more than just a place to cool off during the summer. It's a place to relax, exercise, spend time with family, and enjoy the simple pleasures of being at home. When mobility challenges make entering and exiting the pool difficult, those moments can quickly become out of reach.
A residential pool lift can restore more than access to the water—it can restore independence.
For one Pennsylvania homeowner, that's exactly what happened. Thanks to a partnership between MobilityWorks Allentown and Aqua Creek Products, Kim was able to safely return to her backyard pool with the installation of a Ranger™ 2 Pool Lift.
A Goal Worth Achieving
Kim's health had been declining, making it increasingly difficult to safely enjoy her above-ground residential pool. Determined to spend another summer in the water, she turned to MobilityWorks Allentown for an accessibility solution that would help her continue doing something she loved.
MobilityWorks is a national provider of mobility and accessibility solutions with more than 100 locations across the United States. While other MobilityWorks branches had installed Aqua Creek products before, this project marked the first Aqua Creek pool lift installation for the Allentown location.
According to Kim Kessler, Home Access Coordinator at MobilityWorks Allentown, the project was about much more than installing equipment.
"Our client's health condition has been on the decline. She wanted to use her gorgeous pool for one more season and was very determined to do so. Aqua Creek's products, compassion, and team made that possible, allowing our client to enjoy the simple pleasure of maintaining her independence and using her pool."
Choosing the Right Residential Pool Lift
For this project, MobilityWorks selected the Aqua Creek Ranger™ 2 Pool Lift, a residential pool lift designed to provide safe and reliable access for many above-ground pool applications. Before installation began, the MobilityWorks team utilized Aqua Creek's Pool Lift Evaluation Guide to determine proper placement and verify all necessary site measurements.
"The Pool Lift Evaluation was most helpful and full of details for necessary placement and measurements," Kim Kessler explained.
Careful planning before installation helped ensure the project moved forward efficiently while giving the installers confidence throughout the process.
Working Together to Find a Solution
Even with proper planning, unexpected challenges can occasionally arise during an installation.
After the initial installation, an issue required a replacement anchor. Rather than allowing the project to stall, the teams at MobilityWorks Allentown and Aqua Creek worked together to quickly resolve the problem. Aqua Creek expedited shipment of the new anchor, allowing the installation to be completed with minimal delay.
Kim Kessler also praised the support she received from Aqua Creek throughout the project.
"Jeffrey Reynolds was very responsive and proud to represent Aqua Creek Products and the team."
That level of responsiveness helped keep the focus where it belonged—getting Kim safely back into her pool as quickly as possible.
A Successful First Installation
This project also represented an important milestone for the MobilityWorks Allentown branch. As their first Aqua Creek pool lift installation, it demonstrated how the right training, planning resources, and manufacturer support can help dealers confidently expand the accessibility solutions they offer their customers.
Since completing this installation, the branch has already begun helping additional customers with aquatic accessibility needs.
Kim Kessler summed up the experience this way:
"The price point is very affordable. The ease of working with the company was pleasurable. We do not use any other vendor for our pool lift needs. You have a mutual business client for as long as we hope."
More Than Pool Access
Every residential pool lift installation tells a different story.
Sometimes it's about returning to a favorite form of exercise.
Sometimes it's about spending more time with family.
Sometimes it's simply about enjoying another summer in your own backyard.
For Kim, it meant regaining the independence to safely enjoy her pool again. For MobilityWorks Allentown, it demonstrated the value of strong partnerships, thoughtful planning, and outstanding customer service.
At Aqua Creek Products, we're proud to work alongside dealers like MobilityWorks who share our commitment to improving accessibility and helping people safely enjoy the water. If you're looking for a residential pool lift for an above-ground pool or exploring aquatic accessibility solutions for yourself or a loved one, our team is here to help you find the right solution.
