Dear Aqua Creek Products; I cannot thank you enough for your informative how to trouble shoot your lift videos located on your website. I manage a senior housing facility that owns and operates an Aqua CreekPro swimming pool lift. Thanks to your very informative videos, I was able to learn how to use a volt meter to test the battery, the battery charger, and the power station on our lift to solve the problem we were having. If it were not for these videos I would still be scratching my head attempting to solve our lift problem. I would also like to thank your customer service representative Tom Gill who responded to my email inquiry within an hour of sending. I am delighted to say that thanks to Tom and the Aqua Creek website videos our lift is once again running smoothly and I learned how to use my new favorite tool, the volt meter. Again thanks for your superior customer support! Sincerely,Kathleen F