Check out some of our Customer Photos
My husband purchased your Patriot Portable Lift with sand ballast tank for a dear friend who visited our home in Palm Desert, CA for a few days last week. Thank you for rushing the delivery and helping us select a model that would suit her size and condition. She was able to confidently and comfortably access the pool at will. It gave her such joy to be in the water, the one place she was truly comfortable. This would not have been possible without a safe portable lift. We are extremely happy we were able to provide her with some joy in her final week and to create some lasting memories to keep for ourselves.
All the best,
Matt & Kim
Spa Lift Testimonial
This is Sarah with Ability Center in San Luis Obispo, CA. I just received this e-mail from Dorchen a
customer you helped me very much with. She asked me to forward you as well as Tom this photo as she is very happy with the product and wanted to let us all know. Her husband is in his 90’s and has lots of aches and pains that the warm hot tub helps with. Thank you for your support and help getting them what they need!
Customer Service – Troubleshooting Videos
Dear Aqua Creek Products;
I cannot thank you enough for your informative how to trouble shoot your lift
videos located on your website. I manage a senior housing facility that owns and operates an Aqua Creek
Pro swimming pool lift. Thanks to your very informative videos, I was able
to learn how to use a volt meter to test the battery, the battery charger,
and the power station on our lift to solve the problem we were having. If it were not
for these videos I would still be scratching my head attempting to solve our lift
I would also like to thank your customer service representative Tom
Gill who responded to my email inquiry within an hour of sending.
I am delighted to say that thanks to Tom and the Aqua Creek website
videos our lift is once again running smoothly and I learned how to use
my new favorite tool, the volt meter.
Again thanks for your superior customer support!
EZ Pool Lift
I wanted to thank you for your excellent customer service this morning. You were most helpful answering my questions. I would also like to compliment your company on the EZ lift pool lift. We have been using ours for several months with our spa and love it. It is a refreshing change from most bulky special needs equipment. It’s simple design, ease of use and affordability make it a product that I would recommend to any person considering a pool lift.
Thank you again for your assistance,
Chicago Abilities Expo
An impromptu testimonial taken by a camera phone at the Chicago Abilities Expo. Listen in to hear what this customer has to say about Aqua Creek Product’s Ranger Pool Lift.
Sorry this has been long time coming but we want to express our appreciation
to you and Aqua Creek for the work you did on resolving our pool lift
problem and getting it up and running again for us. We received the
equipment in perfect condition and my husband put the new control box on
the lift. The new battery charged fine, he tested it and the lift is
Thank you for your patience, time and effort to help us. The pool season
has not quite started yet for us but from what we can see, the lift should
be working well on a consistent basis.
Mary and Dave
Pool World Australia
“This customer was an elite athlete (triathlons) until she got mowed down by a hit and run driver that left her in a wheelchair for the rest of her life. A big thank-you to yourself and the rest of the team there for how smoothly everything went.”
Aqua Design International
Aqua Creek Products and the Perfect Marketing Mix
Aqua Creek Products is one of a select few manufacturers of aquatic access equipment for handicap users in the United States. However, their product quality, customer service, ease of use, and myriad of technical information ranging from cut sheets, to drawings as well as 2010 CSI Master Spec written specifications combine to make Aqua Creek an industry leader decisively superior to any competitor in the marketplace. Perhaps more succinctly, Aqua Creek has perfected the marketing mix of price, product, distribution, and promotion to please the discriminating pallet of any design service professional.
More often than not companies excel in initial manufacturing quality, product longevity, delivery, and follow-up service. Aqua Creek is no different; their independently tested product line in transparent compliance with the 2010 ADA Guidelines is a testament to their manufacturing and distribution prowess.
However, as many design service professionals are acutely aware a shocking majority of product manufacturers fail to deliver a combination of professional service and courtesy as well as sufficient product data and documentation to allow design service professionals to confidently specify products in their design packages. Aqua Creek is not merely an industry leader with respect to their ability to provide design professionals the
necessary information to specify their product line; Aqua Creek is, in fact, the only company in their industry that is able to coalesce manufacturing excellence with superior client satisfaction and product documentation critical to the needs of design professionals.
Effectively synergizing a superior product line with a competitive cost structure as well as effective distribution and documentation for promotion required by design professionals delivers a perfectly harmonized marketing mix for Aqua Creek Products that places them head-and-shoulders above marketplace competitors.
My Life Has Really Changed
“My life has really changed since my Pro Pool Lift was installed. I have a mobility issue and doing pool work helps me more than meds. I move better, sleep better, can do it myself and thus gain a feeling of independence. I believe walking without a cane is possible thanks to the lift. The lift moves slowly and you will feel very secure. If you want to give and do something for a loved one – give the lift – using it gives you that woo hoo feeling.” – Peggy H., Hamilton, GA
“I recently stayed at a Country Inn and Suites in Mishawauka Indiana. We were visiting my son in College and were due to just stay overnight and attend church with him in the morning at the University. At breakfast I noticed a chair next to the pool, upon inspection we realized that it is a pool lift for handicapped people. I have been in a wheelchair for over 10 years now and was amazed to see the hotel had one. We immediately asked to stay an extra day and after church went to buy something to swim in and came back to the hotel to use the pool. It was amazing. You get into the chair from your chair and someone lowers you with a remote into the water. It slowly turns out over the water as it lowers you into the water. It goes all the way down so that your legs are completely immersed. For me that means no more pain and in the water I actually have the ability to walk. I was able to walk and bend my knees and completely relax for over an hour. Then I literally went and sat back in the chair, as it slowly raised me out of the water and over to the side where my wheelchair was waiting. It was amazing and so easy to use. I personally had an issue several years ago when I was in a hotel pool and I was unable to get out and we needed to call 911 for help. This lift actually made such a difference and I look forward to returning to the hotel again and again. These lifts change peoples lives, and make them able to have some normalcy back into their lives. Even after only session my body felt better and my mobility improved. Thank goodness I discovered Aqua Creek Lifts.” – Marge M., Carol Stream IL
I’m Absolutely Amazed
“I’m absolutely amazed! I wish all manufacturers could be more like what Aqua Creek represents. Efficiency and integrity…what a concept. You’ve got an awesome team! Aqua Creek remains at the absolute top of my list of companies for which I am eternally appreciative and the one company that I want to sell more products of as a direct correlation.”
– Steven W., Auburn, CA
This Lift is Fantastic!
“This lift is fantastic! I ordered it and had it set up on my Hydro-pool Swim Spa, it works so good. The Pro Pool Lift is awesome!” – James D., Burlington, IL
Confidence in the People
“I would like you to know how important it is for me to have confidence in having an up-to-date range of well-designed equipment to promote which looks good and is well priced. Believe me when I say it is equally important to have this confidence in the people behind the equipment as well!” – Janet C., United Kingdom
When I called Aqua Creek I had a problem with an old second hand pool chair lift. I am just the retired pool boy trying the keep the pool clean and all of the equipment running. We have no manuals for this lift so we are working without a map. I was pleasantly surprised when I called the young man who answered the phone at Aqua Creek. He just jumped in and helped diagnosed my problem with the chair lift. During this time I told him that I was impressed with the quality of the workmanship and air tightness of the electronics boxes. With this quality of equipment I am sure we will be working with Aqua Creek often.