FAQ

Aqua Creek Pool Lift support:

Frequently Asked Questions (FAQs):

How Do I Charge The Battery?
How Long Does The Battery Last?
How Long Should I Charge The Battery?
How Do I Fix My Handset Remote?
How Do I Anchor My Pool Lift?
What Should I Do To Maintain My Lift?
What If My Battery Doesn’t Work?
How Do I Use My Portable Lift?
Where Can I Find Product Specs and Manuals?

 

Q: How Do I Charge The Battery?

A: To charge your Aqua Creek pool lift battery, be sure that the lift is in the fully upright position and that the pool or spa is not currently occupied and will remain closed. An extra battery is a great way to make sure your pool lift remains in operation all the time. Be sure the battery charger is securely mounted to the wall and plugged in. Place the Aqua Creek battery on the charger so that you hear a click as the battery locks onto the charger’s bracket. Battery should charge in 12-24 hours.

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Q: How Long Does The Battery Last?

A: The Aqua Creek battery will last a days use, depending on usage, lift operation on a single battery charge may vary. A new battery should last approximately 35-40 cycles.

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Q: How Long Should I Charge The Battery?

A: To get the best charge, charge for 24 hours. We also recommend that the battery is kept on charger whenever not in use.

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Q: How Do I Fix My Handset Remote?

A: Remove the remote from the control box, give it 15 seconds, reconnect it and make sure that it is pushed in all the way.

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Q: How Do I Anchor My Pool Lift?

A: Follow directions included with the installation manual. If you don’t have one, you can find it here on our website with the associated product. Or feel free to call us at 1-888-687-3552 or by E-mail at customerservice@aquacreek.com

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Q: What Should I Do To Maintain My Lift?

A: Basic maintenance includes washing lift with fresh water and wiping with terry or microfiber cloth, checking visible bolts for tightness, and keeping battery on charger when not in use.

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Q: What If My Battery Doesn’t work?

A: First, try charging battery for 24 hours. Second, test voltage on battery with a volt meter and make sure it has at least 24 volts. Third, make sure contact points on the battery are clean and free of rust. Clean with rubbing alcohol and 3M Scotch pad if necessary. Apply dialectic grease to contact points to increase connectivity. When connecting the battery to the control box, make sure that you hear a click sound to be sure the contact points are completely connected. If there is a gap between the battery and control box, it may not have proper the proper contact needed to operate. If that fails, give us a call at 888-687-3552 or 406-549-0769.

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Q: How Do I Use My Portable Lift?

A. Before use, it’s imperative that the tank is either filled with sand, or you have the concrete plates inside. Otherwise the lift won’t be properly counterweighted. You will also want to make sure that the brake foot is down to ensure stability. Before use, make sure the lift has been deployed down from the cart tray and the bottom is securely on the pool deck.

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Q: Where Can I Find Product Manuals And Specs on This Website?

A: For detailed, illustrated instructions, click here.

  1. Go to aquacreekproducts.com
  2. Click the Products tab at the top of the page
  3. Select the Product you’re looking for. This will take you to the Product Page
  4. Scroll down to the bottom of the Product Page and click on the Product Information Tab.
  5. Click on the document you wish to view. A PDF of the document will open in new window on your internet browser.
  6. You can download and/or print the document using the Adobe Reader buttons at the bottom right corner of the page.

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For additional help from an Aqua Creek representative you may fill out this Support Form

 

Contact Us

Aqua Creek Products
9889 Garrymore Lane
Missoula, MT 59808
Toll Free Phone: 1-888-687-3552
Local Phone: (406) 549-0769
Fax: (406) 549-2602 sales@aquacreek.com
Contact Us Here

Testimonials

"I move better, sleep better, can do it myself and thus gain a feeling of independence. I believe walking without a cane is possible thanks to the lift."
Read More

Charitable Donations

Aqua Creek Products supports local and national charities. View the list of charities we donate to on a regular basis here.

Find a Dealer

Aqua Creek products are available at many locations throughout the United States. To find a dealer near you please visit our Dealer Locator Page